VIRTUAL IMAGING PRODUCTS INC. | PROFILE


Who is Virtual Imaging products?

Virtual Imaging Products is an ISO-9001:2008, 14001 Manufacturer and North American Distributor of re-engineered Laser Toner & Ink cartridges with over 20 years of Channel and Industry expertise. We are a privately held company headquartered in Toronto, Ontario, with sales offices in Toronto and Vancouver.

What products does V.I.P. offer?

Virtual Imaging products Distributes the quality laser, fax and copier toner cartridges for brand names such as Hewlett-Packard, Canon, IBM/Lexmark, Xerox, Panasonic,  Brother, Minolta, Oki, Pitney Bowes, Samsung, Sharp and much more, our products are recognized in the industry for quality, superior page yield and print performance.

As a primary offering, V.I.P. offers Premium Monochrome and Color Replacement Cartridges and OPC Drums we manufactured exclusively under ISO-9001/14001 Quality Assurance Standards. Using only Tier One components sourced globally and directly from major manufacturers, our products have a documented 99.2% performance ratio. Our products have earned the trust and recognition of the imaging industry and are a true OEM Alternative. Our in-house QC and QA teams are working daily to diligently maintain stringent North American standards, weathering all climates from east coast to west coast.

Who does V.I.P. sell to?

V.I.P. is a 100% wholesale Distributor of re-engineered laser toners and ink cartridges. Our products are sold exclusively to dealers, distributors, resellers and other’s within the Channel who often turn to us to outsource production, backlogs, unexpected large orders and contracts, cart

What steps are taken to produce high quality products?

First of all we source only Tier One Components directly from their leading manufacturers throughout the world (Japan, China, Germany and USA). Components are tested at the factory level. Incoming raw materials tested, qualified and matched to achieve ultimate performance levels and are benchmarked against the OEM components.

Uncompromising on quality, manufacturing procedures operate within an environment of rigorous ISO-9001-2008/14001 quality control systems and procedures. Manufacturing components coming in and finished products being shipped out of our facility are subjected to meticulous inspection, testing and coding procedures to make sure that every product is QC /QA qualified, approved and can be traced back to its original assembler and component producer. This is done through an internal coding system identifier utilized throughout the entire production process to assign accountability to each of the production personnel.

VIP became and certified ISO-9001 manufacturer in 2008. Our testing lab is state of the art. We operate a separate QC, QA teams. The QA team runs the lab, test raw materials, components and the finished product. QC and production management team up to make sure that each one of our 3 factories manufacture under strict ISO-9001/14001 procedures. This provides 3 sets of critical eyes on and the product at different times during the VIP ISO-9001-2008 manufacturing process. Our purchasing teams negotiate the best price for the components our QA team selects directly from the top manufacturers globally. Our purchasing team also handles logistics. Field test analysis have shown that using 3 separate factories for selected cartridges manufacturing, improves overall performance and reduces defects. We achieve the quality we desire and it allows them to run different lines simultaneously. Please note that our Chinese factories are ISO 14001/9000, however our cartridges are custom built to North American (Canadian/US) standards, under VIP’s ISO9001:2008 certification. VIP’s outer packaging is green as is the inner packaging and components.

VIP provides Peace of Mind when you purchase our Premium Replacement Toner Cartridges. VIP toner cartridges have a product performance rating of 99.2%, this includes color and monochrome. Virtual Imaging Products provides complete nationwide printer insurance for all printer models including MFP’s whether equipment is under warranty or not. If a printer is down or has any malfunction due to a VIP product simply call your sales rep and VIP will dispatch an Authorized Tech Pro at our own expense within 24 hours to clean, repair and/or replace the toner cartridge. If the cartridge is deemed to have negatively affected the performance of the printer VIP will replace and or repair the required components or replace the printer.

1. Incoming Raw Materials Inspection:
   Raw material quality is verified against stringent standards before going to the production floor.

2. Sort and Grade: All empty cartridges are sorted and graded. Only premium OEM empty virgin cartridges are used. This ensures optimum quality of the finished product.

3. Split and Clean:
   Premium virgin cartridges are carefully disassembled and cleaned with unique state-of-the-art equipment. Highly trained technicians precisely split the toner hopper with custom splitting equipment and prepare them for the sealing phase.
4. Sealing: Each toner hopper is sealed (with an OEM style seal). Our quality sealing process ensures a leak-proof cartridge and ease in removal for the consumer

5. Digital Auto Filling: State-of-the-art automated filling equipment is used to ensure precise fill weights for each cartridge. Toner hoppers are filled with premium toners, which are technically matched to the OPC's (drum) for optimum yields and print performance.

6. Assembly: Factory-trained technicians assemble all cartridges with OEM grade compatible components (up to 75% new components are used in each cartridge). The assembly process includes installation of a drum, wiper blade, doctor blade, PCR and magnetic roller.

7. 100% Post Testing: Every cartridge is post tested utilizing industry standard print tests to ensure outstanding performance and quality.

8. Packaging: All cartridges receive a final inspection to ensure they conform with our quality standards. Cartridges are cleaned, polished, heat-sealed in a static resistant bag, then boxed. Installation instructions and warranty information are included with each box.

9. Quality Control: Each step in our production process is monitored by dedicated Quality Control experts. Our production process undergoes regular and spot inspections to ensure our product will meet the expectations

VIP has test equipment for EVERY type of toner cartridge being manufactured, 100% of the finished products are carefully tested to ensure quality and performance before packaging.

ISO 19752: The ISO 19752 standard is a standardized page yield test for monochrome laser printer cartridges. The test is done with a minimum of nine cartridges tested on three separate printers with a standard test page under specific environmental conditions and printer settings.

ISO 19798: The ISO 19798 standard is a standardized page yield test for color laser printer cartridges. The test is done with a minimum of 36 cartridges (9 sets of CMYK) tested on three separate printers with a standard 5-page test suite under specific environmental conditions and printer settings.

Life testing continues post production, simulated shipping and environmental conditions, atmospheric chambers, automated shelf life simulator and Routine process audits are also part of our ISO 9001-2008/14001 quality assurance processes.cess audits are also part of our ISO 9001-2008/14001 quality assurance processes.